Forever 21

Watch out for the customer service at this store. My wife went to Forever 21 in Aurora to buy a gift card for her friend's birthday. They swiped her credit card but couldn't get the gift card to register. Despite several tries they said it wouldn't work and not to worry her card wouldn't be charged. Of course it was, and it took several very unempowered employees 3 separate trips to get credited back. They claimed that the store has a no return policy and couldn't process a credit - it had to be handled by the home office. Nice customer service - NOT. Grade = D.